Monteverde Tours Terms & Conditions
Terms and Conditions
The purchase of tours and packages is subject to acceptance of the terms and conditions below. By purchasing any of the products or services included in your itinerary, you agree to be bound by these terms.
All prices quoted are in US Dollars.
By purchasing any of our services, you acknowledge that you have read the final version of the confirmed itinerary and agree to all products and services included in the total price.
PRIVACY IS A PRIORITY
All credit card information is protected by our data Encrypted Security System and from third parties.
To make our clients' trips more enjoyable and safe, we'd like to tell you about some of the policies for our exciting adventures:
Monteverde Tours or its third-party affiliates reserve the right to cancel any trip due to unsafe conditions. A full refund is given if (on rare occasions) no tour is run. For reasons beyond our control (climate, river levels, etc.), operators may change to a more-suitable tour with an equal or similar difficulty rating and adventure appeal with no refund.
Rafting, canyoneering, and many other adventures involve some inherent risk and physical exertion, so clients must be in a good physical condition without any recent surgery, heart condition, pregnancy, or injury. If a client takes medication such as allergy pills and needs them with him/her or has other medical concerns, please have him/her inform the guide.
The natural environment of Costa Rica is filled with insects, snakes, crocodiles & other wildlife. In addition, landslides, falling rocks & sudden flash floods are possible. We may not be held responsible for an encounter with any of the above.
Recommended ages for tours: Rio Toro, Rio Sarapiqui, and Rio Tenorio class 3-4: 13-55; Rio Balsa and Rio Sarapiqui lower section class 2-3, & Venado Caves: 10-65; Canyoneering in the Lost Canyon & Cerro Chato: 13-55; Stand Up Paddling, Safari Float & nature walks (Arenal Volcano, Hanging Bridges, Río Celeste, Nature Combo 6x1): 6-66; Horseback riding: 8-55; Community, Culture & Conservation or Luna Nueva: no age limit. For that outside of the age recommendations or if there is an adult accompanying a child, we ask that clients request & sign a special Waiver for such cases. Most tours require 2 pax minimum.
The maximum weight limit for whitewater rafting, canyoneering, and horseback riding is 200 lbs. Operators may cancel any client seen unfit to do a tour for their own safety and/or the safety of clients and guides. Clients must not be under the influence of drugs or alcohol.
We recommend closed-toe shoes for hikes, canopy tours, horseback & canyoneering. Rafting: clients should know how to swim.
Do not take valuables such as jewelry, money, cameras, or passports. Monteverde Tours and its affiliates are not responsible for lost, broken, or stolen items.
Please be ready at the given time. Drivers and guides will not delay tours if you are not ready on time.
PAYMENT POLICY for tours and transport (no hotels)
• All tours/transport will be sent a payment link on receipt of the booking once all details are checked. Please do not delay paying as you may lose your spaces. For services with a total cost of up to $1000, a full refund will be given for most services if services* are canceled in writing at least 48 hours before the start of the tour. If cancellations are made within 48 hours no refund will be given. *The only exception to this is shared-shuttle transport services. These must be canceled in writing 4 days before the transport to receive a refund.
•For services with a total cost of over $1000, a full refund will be given if services are canceled in writing at least 5 days before the start of the tour. If cancellations are made within 5 days no refund will be given.
PAYMENT POLICY for package tours (with hotels)
• All package tours will be charged 50% on receipt of payment. The remaining 50% will be charged 31 days before the start of the tour package.
• Up to 31 days before the start of the package tour a refund will be given of 50% deposit minus 10% (of total package price) as an administrative fee. Within 31 days of the start of the package, there are no refunds. A credit may be given for part of the package for use at another time but this is subject to availability.
Any cancellation by a client must be made in writing and acknowledged by Monteverde Tours.
The date on which the request to cancel is received by us will determine the cancellation charge applicable. Please note that any costs incurred for changes made by the customer after the tour is confirmed are the sole responsibility of the customer.
There are no refunds for unused portions and no-shows.
Should clients change their itinerary once in Costa Rica, it will be at their own expense.
Responsibility and Liability
Monteverde Tours is solely a travel agency and does not provide the actual tours, services, accommodations, etc. The hotels, vendors, and service providers providing travel or other services booked through our website or via telephone or other forms of communication, are independent contractors. They are not Agents, Employees, or Affiliates of Monteverde Tours and as such Monteverde Tours is not liable for the acts, errors, omissions, misrepresentations, warranties, breaches, or negligence of any such third-party carrier, vendor or supplier of services or for any personal injuries, death, property damage, or other damages or expenses that may result there from. Monteverde Tour has no liability and will make no refund if a third party service results in any delay, cancellation, overbooking, strike, or other cause beyond our direct control.